Customer Service Reps – Seasonal & Remote

Apr 24  |  Title Nine

Number of Positions: 2

Hours: 20

Key Responsibilities:

  • Provide product detail to customers and process orders/requests by live-chat, SMS, email, and phone
  • Respond to our customers with accuracy, efficiency, and quality
  • Resolve issues, locate product in inventory or at a store, and manage accounts
  • Collaborate within the team and with other departments to resolve issues
  • Participate in monthly training about Title Nine products

Job Requirements:

  • Must live in the Madison, WI metro area and be able to travel to our Madison, WI retail store as needed for equipment pick-up/drop-off and periodic product training.
  • Pass a criminal background check

Special Requirements:

  • Dedicated quiet workspace free from hazards and distractions, with the privacy to speak with customers over the phone and handle confidential information
  • Reliable high-speed internet connection
  • Ergonomically sound work set-up
  • Ability to independently set up workstation with equipment supplied by Title Nine


  • 1+ years of customer service experience on the phone or in-person
  • Demonstrated exceptional writing skills
  • Ability to quickly learn computer systems and technology
  • Ability to communicate specific details of our products to our fans both verbally and in writing
  • Active listening skills – curiosity about finding solutions and getting to the bottom of things
  • A natural problem-solver with rock-solid attention to detail and accuracy
  • Experience in retail, apparel, or similar industry preferred but not required
  • Sports, fitness, and/or adventure are a meaningful, daily part of your life
  • Passionate about helping people

Email Contact:

How to Apply
Please submit a resume online. Please tell us what draws you to Title Nine Sports and why you would thrive working in a remote Customer Service role.

Apply Here.