Customer Service Reps – Seasonal & Remote

Apr 24  |  Title Nine

Number of Positions: 2

Hours: 20

Key Responsibilities:

• Provide product detail to customers and process orders/requests by live-chat, SMS, email, and phone
• Respond to our customers with accuracy, efficiency, and quality
• Resolve issues, locate product in inventory or at a store, and manage accounts
• Collaborate within the team and with other departments to resolve issues
• Participate in monthly training about Title Nine products

Job Requirements:

• Must live in the Madison, WI metro area and be able to travel to our Madison, WI retail store as needed for equipment pick-up/drop-off and periodic product training.
• Pass a criminal background check

Special Requirements:

• Dedicated quiet workspace free from hazards and distractions, with the privacy to speak with customers over the phone and handle confidential information
• Reliable high-speed internet connection
• Ergonomically sound work set-up
• Ability to independently set up workstation with equipment supplied by Title Nine

Skills:

• 1+ years of customer service experience on the phone or in-person
• Demonstrated exceptional writing skills
• Ability to quickly learn computer systems and technology
• Ability to communicate specific details of our products to our fans both verbally and in writing
• Active listening skills – curiosity about finding solutions and getting to the bottom of things
• A natural problem-solver with rock-solid attention to detail and accuracy
• Experience in retail, apparel, or similar industry preferred but not required
• Sports, fitness, and/or adventure are a meaningful, daily part of your life
• Passionate about helping people

Email Contact: penglish@titlenine.com

How to Apply
Please submit a resume online. Please tell us what draws you to Title Nine Sports and why you would thrive working in a remote Customer Service role.

Apply Here.