Store Manager

Jul 22  |  J.McLaughlin

Responsibilities:

  • Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities
  • Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
  • Provide exemplary client service in order to create a customer-centric, friendly retail environment that fosters loyalty within our communities
  • Proficient in business acumen to effectively make business decisions
  • Manage store operations and ensure all aspects run efficiently to create a profitable and productive business

Requirements:

  • Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management
  • Create and maintain a culture of kindness that is client and team focused
  • Recruit and hire top talent
  • Train and develop teams on selling skills, product knowledge, and operations.
  • Conduct performance appraisals and coach in the moment to maximize sales and motivate team
  • Strategize and implement a client outreach plan, utilizing clienteling tools
  • Effectively use the POS system to provide exemplary service
  • Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
  • Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client
  • Hold team accountable for achieving goals
  • Monitor sales trends and execute plans to maximize sales within the store
  • Effectively communicate needs of the business with District Manager and store teams
  • Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
  • Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
  • Communicate and execute all direction from Retail Operations and the Corporate Office
  • Plan and prioritize the workload and ensure the customer is the top priority
  • Merchandise the sales floor to maximize sales while adhering to visual directive and standards
  • Maintain a clean and organized store to ensure a great place to work and shop
  • Partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
  • Adhere and enforce company policies and procedures and standards of professionalism
  • Lead by example and maintain the highest level of integrity at all times

Qualifications/Skills:

  • 3+ years of retail management preferred
  • Bachelor’s degree or equivalent experience
  • Strong management and leadership skills
  • Strong analytical and problem-solving skills
  • Team player with strong communication and interpersonal skills
  • Proven track record in achieving sales goals and takes accountability for results
  • Positive and self-motivated
  • Consistently demonstrates accountability, reliability, and professionalism
  • High energy and results driven
  • Adapts positively to change
  • Ability to multi-task, while keeping the customer the top priority
  • Able to work various shifts, including weekends and holidays
  • Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Number of Positions: 1

Hours: 40

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