Retail Cosmetics Sales Associate – Clinique – Full Time

Nov 6  |  Macy’s

Key Responsibilities:

-Greet customers in a friendly and helpful manner
-Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
-Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
-Show and teach the use of all beauty products by applying them on the customer
-Keep proper display, organization, storage and restocking of inventory
-Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
-Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
-Stay current with all training through Macy’s educational resources, including attending Vendor trainings and virtual trainings as requested
-Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
-Use point of sale technology and applications to help in selling and fulfilling of customer orders
-Follow hygiene standards and asset protection control and compliance procedures

Job Requirements:

-Product Knowledge: Good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
-Communication: Comfortable communicating with customers virtually, via phone, and in person.
-Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
-Technology: Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
-Continuous Learning: Self-driven to keep up with Macy’s beauty product knowledge and beauty trends and stay current with all training through Macy’s educational resources.
-Makeup Application: Show and teach the use of all beauty products by applying them on the customer.
-Subject Matter Expertise: Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
-Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
-Collaboration: Partnership with the total Beauty team to drive sales and deliver the customer experience

Skills:

-Possess a passion and a business-minded attitude to succeed in a performance-based setting
-Able to resolve customer problems in a constructive and forward-looking way
-Strong organizational skills and can manage multiple tasks at once in a fast-paced environment
-Able to work a flexible schedule including evenings & weekends
-Enthusiasm for the beauty industry and the skills to provide outstanding customer care
-Flexible and able to use sound judgment in ambiguous situations
-Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
-At least 1 year of customer service or selling experience required
-Previous cosmetic or fragrance sales experience a plus

Special Requirements:

-Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
-Frequent use of computers and handheld electronic equipment
-Reaching, including above eye level, crouching, kneeling, stooping and color vision.
-This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.
-Lifting and moving items weighing up to 25 lbs