Kitchen Assistant

Feb 11  |  Sur La Table

The Kitchen Assistant contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. The Kitchen Assistant blends a passion for cooking and entertaining to support the Resident Chef in driving business results. The Kitchen Assistant reports to the Resident Chef.

Job Duties and Responsibilities:

    • Provides an exceptional customer experience according to customer service standards. Proactively seeks out and greets customers.
    • Supports an exceptional cooking class experience at every class by acting as an extension of the instructor. Reinforces and supports the techniques being presented in class.
    • Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
    • Works as a part of a high-performing team to achieve store’s sales plan. Strives to achieve individual and/or class sales goals.
    • Consistently follows all Sur La Table policies and standard operating procedures (SOPs).
    • Shares product assortment and services such as, gift registry and cooking classes with customers. Demonstrates products upon request of a customer or as directed by a manager.
    • Assists with shopping for ingredients, class preparation or additional support as needed or directed by instructor.
    • Washes dishes, cleans kitchen and preps kitchen for classes.
    • Accurately records time worked according to SLT policy.
    • Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
    • May handle, serve, and pour liquor, wine and beer and/or mix ingredients, such as liquor, soda, water and etc. in order to prepare cocktails and other drinks.
    • Additional responsibilities as assigned by Resident Chef.

Essential Functions:

    • Ability to communicate verbally and work cooperatively with employees and customers.
    • Ability to remain in a stationary position for up to 3 hours at a time.
    • Ability to move about the work place coaching and directing class participants or while selling to customers.
    • Ability to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose.
    • Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment.
    • Ability to use hands to seize, hold, grasp, turn, or otherwise in order to chop, whisk, slice, stir, juice and/or demonstrate other techniques.
    • Ability to work a varied schedule including nights and weekends as business dictates.
    • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
    • Regular and predictable attendance.
    • Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
    • Ability to lift and/or move merchandise and/or kitchen equipment weighing up to 35 lbs.
    • Environmental conditions:  working with an open flame and/or other heating units, and exposure to variation in kitchen temperature.

Experience and Required Qualifications:

    • 1 year retail sales experience (preferred).
    • 1 year food prep and/or kitchen operations experience (preferred).
    • Valid Food Handlers and/or Food Managers Certification.
    • Must be at least 21 years old.
    • Familiarity with MS Office Suite (Word, Excel, Outlook).

Sur La Table Core Competencies for Everyone:

  • Focus on the Customer: You inspire and delight your customers.
  • Be Genuine: Your communication style is respectful, effective and sincere.
  • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
  • Take Ownership: You are committed, responsible and provide solutions.
  • Achieve Results: You meet and exceed goals and expectations.
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