Floor Lead

Feb 11  |  Sur La Table

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports either a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as Manager on Duty (MOD). The Floor Lead reports to either a General Manager (GM) or Store Manager (SM).

JOB DUTIES AND RESPONSIBILITES:

    • Models and holds employees accountable to customer service standards.
    • Contributes to an environment where employees are informed and capable by supporting training for all employees.
    • Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
    • Works as a part of a high-performing team to achieve store’s sales plan. Supports sales driving initiatives, creates daily agendas and directs selling activities as (MOD).
    • Provides coaching in the moment and performance feedback to employees and communicates performance issues directly to the General Manager or Store Manager.
    • Directs employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensures selling floor is adequately stocked according to visual standards.
    • Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
    • Completes inventory transactions including but not limited to, receiving, MOS, and RARs. Rings employee transactions.
    • Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
    • Ensures adherence to applicable wage and hour laws. Accurately records time worked according to SLT policy.
    • Additional responsibilities as assigned by General Manager or Store Manager.

ESSENTIAL FUNCTIONS:

    • Ability to communicate verbally and work cooperatively with employees and customers.
    • Ability to remain in a stationary position for up to 3 hours at a time.
    • Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
    • Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
    • Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
    • Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
    • Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
    • Regular and predictable attendance.
    • Ability to lift and/ or move merchandise weighing up to 35 lbs.

EXPERIENCE AND REQUIRED QUALIFICATIONS:

    • 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
    • 1 year of retail supervisory experience, preferred.
    • Proficient in POS Systems.
    • Some experience with MS Office Suite (Outlook, Word and Excel).
    • May require Food Handlers Certification.

Sur La Table Core Competencies for Everyone:

  • Focus on the Customer: You inspire and delight your customers.
  • Be Genuine: Your communication style is respectful, effective and sincere.
  • Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
  • Take Ownership: You are committed, responsible and provide solutions.
  • Achieve Results: You meet and exceed goals and expectations.
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