Customer Service Associate

Mar 22  |  Paper Source

Title: Customer Service Associate

Number of Positions: 2

Hours: 12

Email Contact:

How to Apply:

Key Responsibilities:

  • Models the Paper Source Customer Service Experience
  • Consistently perform all steps of the Customer Service Initiative (CREATE):
    • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations. Respond to customers’ immediate needs.
    • Explore your customrs’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.
    • Add relevant products to complete the project, take it to the next level and help with their whole checklist.
    • Thank every customer regardless of purchase.
    • Empower customers to complete their creative projects at home and build customer loyalty.
  • Exhibits an attitude that is one of positive, can do and customer first with all customers.
  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
  • Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.
  • Inspire customers through impressive product knowledge.
  • Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.
  • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals.
  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
  • Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience.
  • Drives sales and profitability through Key Performance Indicators
  • Sells the benefits associated with capturing email addresses in our customer registry.
  • Provide feedback to store management on customer requests, reaction to merchandise and store environment.
  • Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.

Job Requirements:

  • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.
  • Arts and crafts background preferred with minimum of 1 year in retail or service related industry.
  • Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.
  • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds. Ability to work with /around cleaning chemicals and various art supplies.


  • Customer Service

Special Requirements:

  • The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers.
  • The Customer Service Associate’s #1 priority at all times is the customer.
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