Crew Member

Oct 2  |  AMC

HOURS: Part-Time, 10-30 hrs/week

POSITIONS: Concessions, Cashiers, Ushers, & Janitorial

 

Job Summary

Deliver superior service while connecting with our guests and supporting efforts to achieve AMC’s financial goals.

 

Job Description

Essential Functions

All associates may be considered for cross-training; some may be assigned duties in one or more areas at management discretion. General responsibilities for all positions include, but are not limited to:

  • Exhibit excellent guest service skills.
  • Present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
  • Answer guest questions courteously and accurately or quickly direct them to the appropriate resource.
  • Work effectively with supervisors and co-workers.
  • Ability to effectively multitask as needed, including but not limited to greeting guests, tearing and scanning tickets, checking IDs, directing guests and answering guest questions.
  • Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling.
  • Complete transactions by greeting each guest, identifying the guest’s request, operating point-of-sale terminals, making change accurately, completing loyalty transactions, and thanking guests.
  • Ensure the security of all cash, receipts and tickets.
  • Enforce the movie ratings system courteously and effectively. Uphold “zero tolerance” policy in regard to ID checking.
  • Distribute, ensure proper working order of, and understand how to operate Assisted Moviegoing Equipment.
  • Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas.
  • Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc.
  • Control access to the theatre.
  • Frequently monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy.
  • Perform daily stocking and maintenance duties.
  • Ability to work and meet deadlines with minimal supervision.
  • Follow all procedures to ensure a safe work environment, as well as the safety of our guests.
  • Follow instructions on safe use of all chemicals/cleaning materials.
  • Uphold AMC’s Business Practice Standards and ensure compliance with company programs.
  • Maintain regular personal attendance for all scheduled shifts.
  • Assist with other Crew functions and perform other duties as directed.

 

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